Our Team
Trufflepig is made up mostly of Trip Planners and Coordinators, assisted by a small Accounting team to keep the lights on, and a small Management team to try to remove hurdles. We work within a flat hierarchy, in which each role has clear decision-making powers and responsibilities, and in which Councils pop up like mushrooms to tackle one-off projects or ongoing challenges. In keeping with our love of tenuous metaphor, we aim to be more octopus than giraffe when it comes to decision making: trusting the fingertips of the organisation, carefully feeling our way around corners, and shape-shifting.What no sales team? Nope. Our marketing strategy is: be good at what you do. No one here is trained on how to sell travel. No one works on commission. We don’t buy ad words. We are trained on how to plan trips really well and how to communicate clearly and honestly. Trufflepig’s aim when someone call us is to patch them through to the person best-qualified to answer their question. That simple aim makes for serious organisational challenges, but means we operate in an environment focused on delivering honest opinion and informed expertise. It also means the vast majority of the company is engaged in doing what we say we do: planning trips. Our planning team makes up 95% of the organisation.
Trufflepig has 10 nationalities in its roughly 30 employees, and while some of us could be grandparents to others, others have toddlers or teenagers. We’re spread across 9 locations, but the HQ is in Toronto, and we maintain a permanent bureau in France. No one’s counted the religions, sexualities, beliefs, colours, sizes or shapes…. because no one cares. We’re all pigs.
